BBB Attorneys: AI-Powered Legal Intake at Scale
How a mass tort litigation firm deployed KaiCalls AI voice agents to handle plaintiff intake, processing 1,000+ calls and achieving 96% cost reduction.
Key Results
The Challenge
BBB Attorneys handles mass tort litigation requiring high-volume intake. Their process requires:
Gathering case-specific details and qualifying information from every potential plaintiff.
Potential plaintiffs call at all hours, including nights and weekends.
Every caller must be asked the same qualifying questions in the same order.
Sensitive topics require empathy and professionalism in every interaction.
The Problem
Human intake specialists are expensive ($40-60K/year), unavailable after hours, and inconsistent in their questioning approach. For mass tort cases with thousands of potential plaintiffs, scaling human intake isn't feasible.
The Solution
BBB Attorneys implemented KaiCalls AI voice agents trained to:
Sample Intake Flow
Thank you for calling. This is Will speaking. Are you ready to begin the intake?
Yes, I'm ready.
Great. I appreciate you taking the time to speak with me. Before we begin, I want to let you know that this conversation is being recorded. Our goal today is to understand your situation to see if we can help.
Okay.
To ensure our records are accurate, could you please state your full legal name and date of birth?
Information Collected:
Performance Analysis
Call Duration Distribution
Voicemails, hang-ups, quick qualification failures
Basic qualification conversations
Detailed intake conversations
Complex cases requiring thorough intake
Scalability Test
During peak advertising periods, call volume spiked 40%. The AI system handled the surge automatically without additional costs or staffing.
AI Transparency
When callers directly asked about the AI's nature, the agent responded honestly:
Are you a real person?
I'm an AI assistant here to help with your intake. I'll be asking you some questions to better understand your situation. Would you like to continue?
Cost Analysis
Before AI Intake (Estimated)
With KaiCalls
Total Annual Savings
Verified over 8-month deployment period
Key Benefits
24/7 Intake Coverage
Every call answered, regardless of time. Plaintiffs often call during evenings and weekends when traditional offices are closed.
Consistent Qualification
Every caller receives the same questions in the same order. No variance based on staff availability or training level.
Instant Scalability
Volume spikes handled automatically without additional hiring or training. Handled 40% surge during peak advertising.
Complete Documentation
Every call recorded, transcribed, and analyzed. Full audit trail for compliance and quality assurance.
Professional Handling
Consistent, calm tone maintained throughout all calls. Honest AI disclosure when directly asked by callers.
Full Analytics
Track call patterns, qualification rates, and conversion metrics in real-time dashboard.
Implementation Timeline
Agent configuration and prompt setup
Phone number forwarding
Live intake begins
Integration Features
Results Summary
Over 8 months, the AI intake system delivered measurable results:
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Questions? Call us at 1 (417) 386-2898