How to Update Your Business Profile

Your Business Profile is the core context Kai uses on every call. Keep it accurate and Kai answers questions, qualifies leads, and describes your services the way you would.

Why It Matters

When a caller asks what you do, where you work, or whether you are open, Kai answers from your Business Profile. This page is for every owner — it is the single most important place to get right, because outdated details here become wrong answers on live calls. Fill it in once and revisit it whenever the business changes.

  • Business name, contact details, website, and location
  • Services, service areas, category, and pricing notes
  • Business hours, timezone, availability, and booking preferences
  • Promotions, review links, policies, and other customer-facing details

Update Profile Details

  1. Go to Dashboard > Business Profile.
  2. If you manage more than one business, choose the one you want to edit.
  3. Open each profile section and fill in missing or outdated fields.
  4. Use the completion indicator to spot gaps — the more complete the profile, the better Kai sounds.
  5. Click Save when you are finished.
Accuracy: Write profile details the way you would want Kai to say them to a customer on a live call.

Review After Changes

  1. Test your agent after changing services, pricing, hours, or policies.
  2. Check the Products and Knowledge Base areas for deeper details Kai may also reference.
  3. Update the profile before seasonal hours, new service areas, or active promotions go live — not after the calls start coming in.

FAQ & Troubleshooting

Kai gave a caller outdated information.

Update the matching profile field, save, then run a quick test call to confirm the new answer. Remember that details can also live in your Knowledge Base and Products.

Should hours go here or in the business-hours settings?

Your profile carries general business context; detailed call-routing schedules live in Business Hours. Keep both consistent so Kai never contradicts itself.

The completion indicator will not reach 100%.

Open each section and look for blank fields. Optional fields still count toward a richer profile, which gives Kai more to work with on a call.

Related

    How to Update Your Business Profile | KaiCalls Help